Refund Policy

Last updated: 2026-05-08

This page summarizes how refunds are handled for purchases made through Rozenvic Portal.

Department transactions are non-refundable.
Rank transactions are non-refundable, including rank-related Robux transactions.
In-game perk/item transactions are non-refundable.
Terms violation cases are non-refundable.
Gift cards are non-refundable after redemption or partial use.

We first attempt troubleshooting and a support fix. If the issue cannot be fixed, a full refund may be approved.

If you simply do not want a product, approved refunds may be split as 50% back to the original payment method and 50% as portal credit.

Current disclosed fee schedules are: Card/Apple Pay/Google Pay/default Stripe rails 7% total buyer checkout fees (3% platform service + 2% technology/security + 2% payment processing); PayPal 7% total buyer checkout fees for standard PayPal checkout; Pay Later uses no buyer payment-processing surcharge where detected; Cash App 5% total buyer checkout fees; no extra payment-processing surcharge; Hosted Stripe invoice 5% total buyer checkout fees on hosted invoices; PA sales tax 6% PA sales tax.
Promo codes, coupons, gift cards, store credit, and temp-credit reduce the product or subscription subtotal first and do not eliminate checkout fees, PA sales tax, or invoice fees unless the checkout becomes fully free.
Wallet-only or fully free checkouts do not incur external processor fees.
When a refund is approved, fee treatment follows the final refund decision and any processor limitations for that transaction.

Open a support ticket from User Dashboard Support and include your purchase ID and issue details.